At Eye Optical, customer satisfaction is our top priority. We are committed to delivering high-quality products and services. In the unlikely event you are not completely satisfied with your purchase, our returns and refund policy below will apply. If you have any questions about your order, please contact us, and we will be happy to assist.

Returns Process

We accept returns within 14 calendar days of delivery. If your order has already been shipped, you will need to package the items securely and cover the shipping cost to return them to us.

To cancel or return your order, you must notify us within 14 calendar days of receiving your order. Please contact us via:

Email: in**@ey*************.com
Phone: (905) 232-6800

Returns should be sent to our return address:
Eye Optical
37-60 Maritime Ontario Blvd,
Brampton, ON, L6S 0C2

Refund Policy

We offer a 14-day return policy on all eyewear. To initiate a return, contact us within this timeframe, and we will guide you through the process. Please ship the product back promptly to receive your refund.

• Glasses or sunglasses: Must be returned unworn and in their original condition.
• Contact lenses: Must be returned unopened and unmarked.

Returns made after 14 calendar days may be subject to a restocking fee. Eye Optical reserves the right to deny returns in rare circumstances, such as those involving a history of multiple or suspicious transactions.

Exclusions

• Eye drops, ointments, eyelid care products, medical devices, and vitamins cannot be returned or refunded.
• Shipping costs are non-refundable unless otherwise stated at Eye Optical’s discretion.

Refunds will be issued to the original payment method and typically processed within 5 to 10 business days after receiving the returned items.

Exchanges

We do not offer exchanges. If you are dissatisfied with a product, please follow the returns process outlined above.

Delivery Timescales & Pricing

Our delivery options are:

Delivery Option	Fulfilled By	Delivery Time	Cost (from)
Standard Delivery	Canada Post	4-10 Business Days	CA$15.00
Express Delivery	Xpresspost, Priority Post, or Purolator	1-3 Business Days	CA$25.00

Delivery times are estimates and do not include processing time (assembly and fulfillment), which can take up to 7 business days.

Free Shipping: Orders over CA$150 qualify for free standard shipping within Canada.